Connection expired
Open Settings, select the inbox and reconnect. Your local inventory and action evidence remain until you remove the account.
Action needs attention
Open Activity and select the action. Do not repeat it blindly. Use Retry verification after the provider is reachable.
Keep Clean paused
Open Settings → Autopilot, select the inbox and inspect the exact rule. Resume only after provider health is restored.
Private Sync unavailable
Confirm iCloud Drive and TidyWand access in system settings. Mailbox identity and credentials remain local either way.
Purchase not showing
Open Settings → Membership and choose Restore Purchases. Confirm the same Apple Account is signed into the App Store.
Remove all local data
Remove each connected inbox in Settings, disable or reset Private Sync if enabled, then delete the app. Provider-side rules are shown during removal.
Send a private support report
In the app, open Settings → Help & support → Export redacted support report. Review the file and send it to support@tidywand.app. The report never includes addresses, sender names, subjects, message IDs, account or operation IDs, credentials, tokens, hostnames, provider references or raw errors.
Response targets
Safety, suspected data disclosure and out-of-scope mutation reports are triaged first. During the release-candidate programme, the target is acknowledgement within four business hours for critical issues and one business day for other reports. Public production targets will be confirmed at launch.
Provider status
The app’s Support centre shows live local provider health and the exact recovery path. The public status page publishes approved incident notices and provider availability without mailbox data.